Vertigo Hostel hostel à Marseille

Dear Severine Michel, Thank you for your positive feedback. We are pleased to know that your experience at Vertigo was enjoyable. Best regards, Vertigo Team

Gentile Adam Jahha, La ringraziamo per aver condiviso la sua esperienza presso VERTIGO - Vieux-Port. Siamo lieti di apprendere che ha apprezzato il nostro rapporto qualità-prezzo e la posizione strategica dell'ostello, a pochi passi dal Vieux-Port. È sempre gratificante sapere che il nostro personale è stato in grado di offrirle un'accoglienza calorosa, anche in orari notturni. Ci fa piacere che abbia trovato gli ambienti comuni ampi e confortevoli, così come la pulizia dei letti e la temperatura della camera. Tuttavia, prendiamo nota della sua osservazione riguardo alla pulizia del pavimento. Anche se si tratta di un dettaglio minore, è nostro impegno mantenere gli standard di pulizia elevati in tutte le aree della struttura. La ringraziamo per le sue raccomandazioni e speriamo di poterl…

Cher Henry R, Nous vous remercions pour votre commentaire positif. Nous sommes ravis que vous ayez trouvé votre séjour confortable et apprécié la climatisation. Votre satisfaction est notre priorité. Cordialement, VERTIGO - Vieux-Port

Merci d’avoir pris le temps de partager votre retour. Nous sommes sincèrement désolés que votre expérience chez Vertigo ait été aussi négative. Le problème signalé dans la cuisine a bien été identifié et fait l’objet d’interventions professionnelles de désinsectisation. Nous sommes également en train de rénover et de réorganiser cet espace afin d’en faciliter le nettoyage, l’entretien et le contrôle au quotidien. Nous regrettons également que l’accueil reçu ainsi que le manque d’intimité dans votre chambre n’aient pas répondu à vos attentes. Vos remarques concernant notre équipe et l’aménagement des dortoirs sont prises en compte dans les améliorations que nous mettons actuellement en place. Nous comprenons votre déception et vous remercions d’avoir porté ces différents points à notre att…

Thank you for taking the time to share your experience. We are very sorry for what happened during your stay and for the lack of communication that followed. An occupied bed should never be stripped or reassigned without the reservation status being properly checked first, and we understand how distressing it must have been to return and find your belongings missing. The response you describe receiving at reception was also not appropriate — a situation like this should be handled with urgency, clear information and proper follow-up. We are reviewing our procedures between reception and housekeeping to prevent this type of mistake from happening again, as well as reinforcing how lost-property cases and guest complaints are followed up internally. We are also particularly sorry that your s…

Thank you for taking the time to leave such detailed feedback. We’re glad you appreciated our location, value for money, and the helpfulness of our reception team. We’re very sorry about the condition of the shared kitchen during your stay. This issue has been identified and is being addressed with professional pest-control treatments, alongside renovations and a reorganisation of the kitchen space to make it easier to clean, monitor and maintain. We also take your comments about housekeeping in the female dorm very seriously. Guests should be given appropriate notice before staff enter an occupied dorm, and clean bedding should never come into contact with the floor. We are reinforcing these procedures with our housekeeping team and reviewing how we handle cleaning in female-only rooms t…